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The economic environment is ever-changing, so it is important to be able to choose appropriate solutions. Businesses should look for support with a proactive and strategic approach. This is where a managed service provider (MSP) ticks all the right boxes.
The MSP will focus on understanding a client’s needs and how their processes work. The MSP will then set out an effective action plan, proactively implementing and maintaining the most effective solutions for the business. The service of an MSP differs from outsourcing exactly because of this proactive approach, but in our previous article, we have covered the outsourcing to the UK vs. hiring a UK managed service provider. This article will break down the key advantages of an MSP.
Some businesses have multiple locations. Imagine all of them having individual outsourcing vendors with multiple approaches to reporting, back office solutions and problem solving. The difference in processes and outputs can cause a lot of headaches, slowdowns and resources. This is without taking into consideration the risk and issues that may emerge. Now, imagine that someone consolidates all of those aspects for you; a good MSP will ensure that the services provided are unified and all of the processes are streamlined with one management and shared communication platform, which will cover multiple jurisdictions.
Ensuring unified processes, makes administration a lot easier. When it comes to contractual or billing documentation, with sound coordination from the MSP, this allows businesses to easily track their international outsourced operations. The unity of the practices plays a crucial role in internal reporting, when the data needs to be aligned for effective decision-making.
Managed service providers that are the best in the business, have global coverage, this ensures a seamless expansion of client businesses to any location in the world. The international connection with local vendors ensures the best expertise and local knowledge is available whilst ensuring a unified process. This allows for seamless scalability of the businesses projects.
MSP’s ensure full accountability for being compliant with high quality requirements, ever-changing local legislation and stringent business standards no matter the location. Compliance includes all of the following activities, including the latest statutory obligations and implementation/alignment of solutions to ensure the most effective outcome for the client’s requirements and needs.
An MSP offers a single point of contact (SPOC) to handle the communication between the client and the service providers. A SPOC can be either a person or a department and this comes with a number of benefits such as communicating with a number of countries on numerous projects. They also ensure simplification of handling requests, sorting out priorities and communication issues, providing consolidated answers to complex issues with unified outputs and there is no uncertainty of whom to contact with certain requests.
The SPOC also claims responsibility for maintaining a high level of customer satisfaction and knows the client’s business well to propose the most effective solutions, this ensures that the client can shift their focus on the core business and growing operations efficiently.
It should come to no surprise that using an MSP is a lot more cost-effective than running everything in house, taking into consideration all of the benefits mentioned above. MSP’s can save financial resources in multiple areas, such as;
Technology: The MSP takes responsibility for implementing and using the latest online or digital solutions and therefore covers the costs for in-house innovation and development or licencing fees from third parties.
Processes: Automations and streamlined processes, implemented by the MSP, can significantly simplify and optimise business operations, eliminating unnecessary expenses.
Human resources: The MSP provides the necessary expertise and skills through their own staff, saving the client from overhead costs, hiring new talents, re-qualifying existing employees, arranging costly trainings or paying for bigger premises due to an expanding team.
Penalties: The managed service provider unburdens the company from the risk of penalties for potential breaches by ensuring full legislative compliance, strict security standards and data protection and liability.
In modern society, where a new technological era has emerged in a blink of an eye, keeping up with technological trends and improvements is inevitable to stay competitive. Developments, innovations, and implementations internally are unaffordable for most businesses. This is another important business function that a service provider can cover. Prosper MSPs have access to the latest in cutting edge technology or can have their own solutions developed ready to implement seamlessly into your business for a fraction of the cost.
Whether payroll, advisory or accounting solutions are required, an MSP can accelerate the adoption of IT solutions or applications, which would include training and implementation for members of staff.
Finally, the MSP is able to take a broader and more predictable approach to client operations. This allows an MSP to plan out the business development of a client’s journey ensuring that the best and most effective solutions are provided to achieve success.
If you would like to learn more about the benefits of a managed service provider, or hear more on our services at Accace Adept, please get in touch with us. Our team has expertise in delivering services through a managed service model, with 2,000 professionals globally in nearly 40 jurisdictions.
Every business needs a business continuity plan, which ensures a strategic and rapid response to any major business disruptions. The MSP can build a resilient internal infrastructure which maintains or quickly restores business functions. This support is available across multiple jurisdictions if required.
Furthermore, the MSP will regularly measure and analyse risk factors and then create and develop solutions for different precautionary situations. The measures are to ensure that business continuity continues, in case of unpredictable or never seen before scenarios. The processes are often audited and certified by internationally recognised institutions such as ISO and ISAE, for quality and security management.
Accounting and reporting services | Accounting online portal | Payroll and HR outsourcing | Payroll and HR online portal | Tax compliance and advisory | Go-to-market and corporate services | Company secretarial services
About Accace Adept UK
We are a joint venture between Accace and Adept Advisory, established to pursue a long-term strategy of providing innovative Business Process Outsourcing (BPO) and advisory services to clients in the United Kingdom and South Africa. We joined forces to augment each other’s valuable insight, knowhow and practices, whilst combining our experience in complementary fields of expertise.
About Accace Circle
Accace Adept operates internationally as Accace Circle, a co-created business community of like-minded BPO providers and advisors who deliver outstanding services with elevated customer experience and erase the borders of service delivery. Covering over 50 jurisdictions with nearly 2,500 professionals, we support more than 15,000 customers, mostly mid-size and international Fortune 500 companies from various sectors, and process at least 200,000 pay slips globally.
